About
We provide the metabolic formulas and low protein foods you need to help manage your inborn error of metabolism or metabolic condition.
Your physician and dietitian will let us know what specialty formula to give you. The formulas you need to manage your inborn error of metabolism continue to be provided to BC residents free of charge.
Metabolic formula and amino acids are provided to you by the BC Metabolic Nutrition Program (BCMNP). Phone or email us when you need to order more formula or amino acids. The formula you have been prescribed is specially ordered for you. We need 4 weeks' notice to fill most formula orders.
BCMNP is no longer open for clients to pick up formula or amino acids in person. Your product will be delivered by courier. There will be no additional costs to you for this service.
Your dietitian will talk to you if you need these special foods.
BCMNP is partnered with National Food Distribution Centre to provide low protein foods. All the low protein foods you wish to purchase with your subsidy now come directly to you from our approved vendor, National Food Distribution Centre. This includes a wide variety of cold ship and shelf stable low protein foods.
When you are ready to place your next food order, phone National Food. The phone number is
1-888-606-6676 ext. 225. You will speak directly with Lyne. The order desk is open from 6am - 9am and 10am - 2pm (PST).
The order will be delivered right to your home. Dry or shelf stable foods should be received within one week. Cold ship or frozen foods are delivered by air from Montreal and then couriered to your door. You should receive cold foods within 5-10 days from when you placed the order.
The availability of Low Protein Foods will change as new products become available and other products are discontinued by the manufacturer. If you have questions about which foods are available, phone National Food and speak with Lyne. They have the most up to date information on which foods are available.
Here is a list of the foods available as of May 2021 (PDF).
To provide this service, we will collect some personal information including your name and address and provide it to National Food Distribution Centre so they can create a personal profile and arrange for delivery.
We collect your personal information as authorized under section 26(c) of the
BC Freedom of Information and Protection of Privacy Act ("FIPPA") to provide metabolic formulas and low protein foods to you. We collect your name, address, telephone number and personal health number. If you have questions or concerns about how your information is collected or used, you may contact:
Jennifer Krempien, Director, Patient Services Support
BC Children's Hospital 4500 Oak Street, Vancouver BC, V6H 3N1
Phone: 604-875-6885
We are dedicated to meeting the needs of patients and families in the BC metabolic community. Providing the best care to our patients and families remains our top priority. We want to hear from you.
