Complex Care
We provide coordinated care for children and youth with the most complex and chronic medical needs.
The Complex Care Clinic is a specialized clinic that offers coordinated care for children and youth with medical complexities.
The clinic treats children with:
- Genetic syndromes
- Neurologic impairments
- Multiple subspecialists involved in their care each year
- Frequent hospitalizations
- High-intensity care needs
Services we provide include:
- Connecting patients with a primary care provider
- Supporting transitions from inpatient to outpatient care at BC Children's Hospital
- Coordinating appointments (such as tests and follow-ups) to minimize travel
- Providing a single point of contact for patients at BC Children's Hospital
- Health-care system navigation
Please note: we do not provide care for patients with cancer, transplants, or psychiatric and behavioural challenges.
Referral information
To access our services, patients need a referral from a health-care provider. We ask providers to consult with the patient's community pediatrician to ensure they are in agreement with the referral.
Providers can find more details on the Complex Care Referral page.
Contact us
We provide care from Monday to Friday, 8:00 a.m. to 4:00 p.m.
Address:
Room K1-125, Area 7
Ambulatory Care Building
BC Children's Hospital
4480 Oak Street
Vancouver, BC
V6H 3V4
Phone: 236-989-7997
Toll-free: 1-888-300-3088 - ask to speak to the Complex Care Clinic
Fax: 604-642-8828
Email: BCCHComplexCare@cw.bc.ca
Additional resources
Families or caregivers of children/youth with health complexities may find the following websites and resources helpful:
- Family Support Institute (FSI): A non-profit organization that supports families who have a family member with a disability. You can view FSI webinars developed in partnership with BC Children's Hospital
- Rare Disease Foundation: Offers a network for families who are dealing with rare diseases. You can find Living Without a Diagnosis here. The foundation wrote this road map and navigation tool for parents and caregivers of children with health and/or learning concerns and a suspected genetic health condition or syndrome, but no set diagnosis
- BC Complex Kids Society: A non-profit organization for families and caregivers with children who are part of the At Home Program
- NeuroJourney by Courageous Parent Network: Practical and medical information and insights from parents and clinicians about common social and emotional experiences for people whose child has severe neurological impairment (SNI)
- Child Development & Rehabilitation InfoSource: Development, rehabilitation and support information and resources for children and youth with neurodiversity and/or disability in British Columbia
- UBC Library resources on complex care
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Indigenous Health
We advocate for and provide support to Indigenous patients and families who are visiting the hospital.