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Patient Population & Services

Across BC, several thousand children require specialized health-care supports due to medical complexity.

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Through this redevelopment, BC Children's Hospital and the Provincial Health Services Authority will deliver a first-of-its-kind centre in Canada to support children with health complexity and their families. 

Due to advances in health care and technology, more children with health complexity are living into adulthood than ever before. They represent less than 1% of the pediatric population, but up to 33% of child health provincial spending, and account for more than half of pediatric hospitalizations.

Children and youth living with health complexity have four characteristics.

Complex, chronic health conditions

Complex, chronic conditions may be conditions that a child was born with or the result of a traumatic or sudden event. Many conditions are rare, can be hard to diagnose, and can include additional complications that affect all aspects of the child's daily life such as seizures, loss of sight or hearing, developmental delays, or behavioural/mental health challenges.


Functional limitations

These children and youth experience difficulties performing daily functions such as eating and breathing, and participating in typical childhood activities. Many need assistive technology and environmental adaptation such as mobility devices (strollers or wheelchairs), breathing supports like ventilators, and feeding tubes.

Substantial health-care needs

Because children with health complexity are often dependent on medications, technologies, and specialized devices, their day-to-day care requires their parent or caregiver to hold specialized knowledge and skills. Social determinants of health also impact family need.

Frequent use of health-care and social systems

In addition to their primary caregivers, these children need multiple subspecialists, health-care providers, and other professionals (e.g., school counsellors, social workers) to be involved in their care. 

The model of care at the new centre will include three core services.


Care coordination

Families will have access to a multi-disciplinary team, including Indigenous Health, to support integrated care across sectors. A shared care plan will improve collaboration and communication between those involved in the child’s care. 

Training and education

An inter-professional team will train and support families to confidently care for their child at home. This service will also enhance the ability and confidence of health-care professionals, and other professionals across sectors to support children with health complexity in the communities in which they live. This in turn will build capacity for care of this specialized population across BC and Yukon. 

Family wellness and support

This service will increase access to mental health, emotional wellbeing, and social connection supports for parents, caregivers, and siblings of children living with health complexity.

The services offered at the new centre will be delivered in person and virtually. 


In-person outpatient services

Children and families will be able to attend daytime appointments to receive core services in person.


Child and family suites

The new centre includes 16 comfortable and welcoming suites for children and their families and caregivers, designed for short, pre-planned stays. These stays will involve more focused training and support to enhance a family’s ability to care for their child. They may include learning new care techniques or using new equipment. The stays will also support families through transitions such as going from the hospital to home, starting at a new school, or transitioning to adult care.

Virtual services

Travelling to Vancouver for services is not always possible or desirable.  The planning team is designing physical spaces to enable high quality virtual care. The team is implementing technology solutions to enable virtual program delivery.
The program is envisioned with the following principles in mind.

  • Honour parents and caregivers as experts and partners
  • Prioritize trauma-informed approaches, cultural safety, and inclusion for all
  • Strengthen the systems that support children and families
  • Implement concrete actions to address Indigenous-specific racism and advance Indigenous cultural safety and competencies
  • Provide equitable access to services
  • Support function, quality of life, and wellbeing 
The new services are being designed with extensive input from patients, families and caregivers, clinical staff, subject matter experts, Indigenous partners, and other care providers who work with this population. 
SOURCE: Patient Population & Services ( )
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